PRIVACY POLICY
We value the trust you
place in us and recognize the importance of secure transactions and information
privacy. This Privacy Policy describes how Hotelcart and its affiliates
(collectively “Hotelcart.in, we, our, us”) collect, use, share or otherwise process
your personal data through Hotelcart website www.hotelcart.in,its mobile
application, and m-site (hereinafter referred to as the “Platform”).
While you can browse
sections of the Platform without the need of sharing any information with us,
however, please note we do not offer any product or service under this Platform
outside India and your personal data will primarily be stored and processed in
India. By visiting this Platform, providing your information or availing out
product/service, you expressly agree to be bound by the terms and conditions of
this Privacy Policy, the Terms of Use and the applicable service/product terms
and conditions, and agree to be governed by the laws of India including but not
limited to the laws applicable to data protection and privacy. If you do not
agree please do not use or access our Platform.
Collection of Your
Information
When you use our
Platform, we collect and store your information which is provided by you from
time to time. Once you give us your personal data, you are not anonymous to us.
Where possible, we indicate which fields are required and which fields are
optional. You always have the option to not provide data by choosing not to use
a service, product or feature on the Platform.
We may track your
buying behavior, preferences, and other information that you choose to provide
on our Platform. We use this information to do internal research on our users'
demographics, interests, and behavior to better understand, protect and serve
our users. This information is compiled and analyzed on an aggregated basis.
This information may include the URL that you just came from (whether this URL
is on our Platform or not), which URL you next go to (whether this URL is on
our Platform or not), your computer browser information, and your IP address.
We may collect
personal data (such as email address, delivery address, name, phone number,
credit card/debit card and other payment instrument details or medical or
health related information) from you when you set up an account or transact
with us or participate in any event or contest. While you can browse some
sections of our Platform without being a registered member, certain activities
(such as placing an order or consuming our online content or services) do
require registration. We use your contact information to send you offers based
on your previous orders and your interests.
If you choose to post
messages on our message boards, chat rooms or other message areas or leave
feedback on the Platform or the social media handles maintained by us or if you
use voice commands or virtual try and buy or similar features to shop on the
Platform, we will collect that information you provide to us. We retain this
information as necessary to resolve disputes, provide customer support, troubleshoot
problems or for internal research and analysis as permitted by law.
If you send us
personal correspondence, such as emails or letters, or if other users or third
parties send us correspondence about your activities or postings on the
Platform, we may collect such information into a file specific to you.
If you enroll into our
loyalty and membership program, such Hotelcart money, or similar programs
offered by hotelcart, we will collect and store your personal data such as
name, contact number, email address, communication address, date of birth,
gender, zip code, lifestyle information, demographic and work details which is
provided by you to hotelcart or a third-party business partner that operates
online/offline establishments or platforms where you can earn loyalty points
for purchase of goods and services, and redeem loyalty points. We will also
collect your information related to your transactions on hotelcart platform and
such third-party business partner platforms. When such a third-party business
partner collects your personal data directly from you, you will be governed by
their privacy policies.
hotelcart has
onboarded certain third-party business partners on the Platform who specialize
in the categories like travel ticket reservations, booking online movie
tickets, paying online bills and more (Partners). If you use the services of
Partners, you will be redirected to Partners websites/applications and your
entry to Partners websites/applications will be based on your hotelcart login credentials
after seeking your permissions to share the data further. hotelcart shall not
be responsible for the Ultra-Partner’s privacy practices or the content of
their privacy policies, and we request you to read their privacy policies prior
to disclosing any information.
Use of Demographic /
Profile Data / Your Information
We use your personal
data to take and fulfill orders, deliver products and services, process
payments, and communicate with you about orders, products and services, and
promotional offers. To the extent we use your personal data to market to you,
we will provide you the ability to opt-out of such uses. We use your personal
data to assist sellers and business partners in handling and fulfilling orders;
enhancing customer experience; resolve disputes; troubleshoot problems; help
promote a safe service; collect money; measure consumer interest in our
products and services; inform you about online and offline offers, products,
services, and updates; customize and enhance your experience; report to
regulatory authorities wherever required, detect and protect us against error,
fraud and other criminal activity; enforce our terms and conditions; and as
otherwise described to you at the time of collection of information.
With your consent, we
may have access to your SMS, instant messages, contacts in your directory,
location, camera, photo gallery and device information. We may also request you
to provide your PAN, credit information report (from credit agencies), GST
Number, Government issued ID cards/number and Know-Your-Customer (KYC) details
to: (i) check your eligibility for certain products and services like
insurance, credit and payment products; (ii) issue GST invoice for the products
and services purchased for your business requirements; (iii) enhance your
experience on the Platform and provide you access to the products and services
being offered by us, sellers, affiliates or lending partners. You understand
that your access to these products/services may be affected in the event
consent is not provided to us.
In our efforts to
continually improve our product and service offerings, we and our affiliates
collect and analyze demographic and profile data about our users' activity on
our Platform. We identify and use your IP address to help diagnose problems
with our server, and to administer our Platform. Your IP address is also used
to help identify you and to gather broad demographic information.
We will occasionally
ask you to participate in optional surveys conducted either by us or through a
third-party market research agency. These surveys may ask you for personal
data, contact information, date of birth, demographic information (like zip
code, age, or income level), attributes such as your interests, household or
lifestyle information, your purchasing behavior or history, preferences, and
other such information that you may choose to provide. The surveys may involve
collection of voice data or video recordings, the participation of which would
purely be voluntary in nature. We use this data to tailor your experience at
our Platform, providing you with content that we think you might be interested
in and to display content according to your preferences.
Cookies
We use data collection
devices such as "cookies" on certain pages of the Platform to help
analyze our web page flow, measure promotional effectiveness, and promote trust
and safety. "Cookies" are small files placed on your hard drive that
assist us in providing our services. Cookies do not contain any of your
personal data. We offer certain features that are only available through the
use of a "cookie". We also use cookies to allow you to enter your
password less frequently during a session. Cookies can also help us provide
information that is targeted to your interests. Most cookies are "session
cookies," meaning that they are automatically deleted from your hard drive
at the end of a session. You are always free to decline/delete our cookies if
your browser permits, although in that case you may not be able to use certain
features on the Platform and you may be required to re-enter your password more
frequently during a session. Additionally, you may encounter
"cookies" or other similar devices on certain pages of the Platform
that are placed by third parties. We do not control the use of cookies by third
parties. We use cookies from third-party partners such as Google Analytics for
marketing and analytical purposes. Google Analytics helps us understand how our
customers use the site. You can read more about how Google uses your personal data
here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can also
control the use of cookies at the individual browser level, but if you choose
to disable cookies, it may limit your use of certain features or functions on
the services.
Sharing of personal
data
We may share personal
data internally within hotelcart group companies including hotelcart and other
hotelcart affiliates, related companies and third parties, including Credit
Bureaus and business partners (such as UPI platform), for purposes of providing
products and services offered by them, its lending partners, insurance, the
deferred payment options, Hotelcart Pay Later offered by payment gateway company
. These entities and affiliates may share such information with their
affiliates, business partners and other third parties for the purpose of
conducting the required checks, namely for the purpose of credit underwriting,
providing you their products and services and may market to you as a result of
such sharing unless you explicitly opt-out.
We may disclose your
personal data to third parties, such as sellers, business partners. This
disclosure may be required for us to provide you access to our products and
services; for fulfillment of your orders; for enhancing your experience; for
providing feedback on products; to collect payments from you; to comply with
our legal obligations; to conduct market research or surveys; to enforce our
Terms of Use; to facilitate our marketing and advertising activities; to
analyze data; for customer service assistance; to prevent, detect, mitigate,
and investigate fraudulent or illegal activities related to our product and
services. We may disclose personal data if required to do so by law or in the
good faith belief that such disclosure is reasonably necessary to respond to
subpoenas, court orders, or other legal process. We may disclose personal data
to law enforcement agencies, third party rights owners, or others in the good
faith belief that such disclosure is reasonably necessary to enforce our Terms
of Use or Privacy Policy; respond to claims that an advertisement, posting or
other content violates the rights of a third party; or protect the rights,
property or personal safety of our users or the general public.
We and our affiliates
will share / sell some or all of your personal data with another business
entity should we (or our assets) plan to merge with, or be acquired by that
business entity, or reorganization, amalgamation, restructuring of business.
Should such a transaction occur that another business entity (or the new
combined entity) will be required to follow this Privacy Policy with respect to
your personal data.
Links to Other Sites
Our Platform may
provide links to other websites or applications that may collect personal data
about you and you will be governed by their privacy policies. Hotelcart shall
not be responsible for the privacy practices or the content of their privacy
policies, and we request you to read their privacy policies prior to disclosing
any information.
Security Precautions
We maintain reasonable
physical, electronic and procedural safeguards to protect your information.
Whenever you access your account information, we offer the use of a secure
server. Once your information is in our possession, we adhere to our security
guidelines to protect it against unauthorized access. However, by using the
Platform, the users accept the inherent security implications of data
transmission over the internet and the World Wide Web which cannot always be
guaranteed as completely secure, and therefore, there would always remain
certain inherent risks regarding use of the Platform. Users are responsible for
ensuring the protection of login and password records for their account.
Choice/Opt-Out
We provide all users
with the opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications after setting up an account with us. If you
do not wish to receive promotional communications from us, then please login
into the Notification Preference page of Platform [https://www.Hotelcart.in/communication-preferences/email]
to unsubscribe/opt-out.
Advertisements on
Platform
We use third-party
advertising companies to serve ads when you visit our Platform. These companies
may use information (not including your name, address, email address, or
telephone number) about your visits to this and other websites in order to
provide personalized advertisements about goods and services of interest to
you. You have an option to opt out from tracking of personalized advertising
using the “Opt out of Ads Personalization” settings using your device’s
settings application. Hotelcart will have no access to your GAID once you
select this feature.
Children Information
Use of our Platform is
available only to persons who can form a legally binding contract under the
Indian Contract Act, 1872. We do not knowingly solicit or collect personal data
from children under the age of 18 years. If you have shared any personal data
of children under the age of 18 years, you represent that you have the authority
to do so and permit us to use the information in accordance with this Privacy
Policy.
Data Retention
We retain your
personal data in accordance with applicable laws, for a period no longer than
is required for the purpose for which it was collected or as required under any
applicable law. However, we may retain data related to you if we believe it may
be necessary to prevent fraud or future abuse, to enable Hotelcart to exercise
its legal rights and/or defend against legal claims or if required by law or We
may continue to retain your data in anonymized form for analytical and research
purposes.
Your Rights
We take every
reasonable step to ensure that your personal data that we process is accurate
and, where necessary, kept up to date, and any of your personal data that we
process that you inform us is inaccurate (having regard to the purposes for
which they are processed) is erased or rectified. You may access, correct, and
update your personal data directly through the functionalities provided on the
Platform. You may delete certain non-mandatory information by logging into our
website and visiting Profile and Settings sections. You can also write to us at
the contact information provided below to assist you with these requests.
You have an option to
withdraw your consent that you have already provided by writing to us at the
contact information provided below. Please mention “for withdrawal of consent”
in the subject line of your communication. We will verify such requests before
acting upon your request. Please note, however, that withdrawal of consent will
not be retroactive and will be in accordance with the terms of this Privacy
Policy, related Terms of Use and applicable laws. In the event you withdraw
consent given to us under this Privacy Policy, such withdrawal may hamper your
access to the Platform or restrict provision of our services to you for which
we consider that information to be necessary.
Your Consent
By visiting our
Platform or by providing your personal data, you consent to the collection,
use, storage, disclosure and otherwise processing of your personal data on the
Platform in accordance with this Privacy Policy. If you disclose to us any
personal data relating to other people, you represent that you have the
authority to do so and to permit us to use the data in accordance with this
Privacy Policy.
You, while providing
your personal data over the Platform or any partner platforms or
establishments, consent to us (including our other corporate entities,
affiliates, lending partners, technology partners, marketing channels, business
partners and other third parties like credit bureaus) to contact you through
SMS, instant messaging apps, call and/or e-mail for the purposes specified in
this Privacy Policy.
Changes to this Privacy
Policy
Please check our
Privacy Policy periodically for changes. We may update this Privacy Policy to
reflect changes to our information practices. We will alert you to significant
changes by posting the date our policy got last updated, placing a notice on
our Platform, or by sending you an email when we are required to do so by
applicable law.
Grievance Officer
In accordance with
Information Technology Act 2000 and rules made there under, the name and
contact details of the Grievance Officer are provided below:
Mr. Ravi .S
Designation: Senior Manager
A007, Kanakia Boomerang , Chandivali
Powai , Mumbai 400072
Email:
privacy.grievance@hotelcart.in
Customer Support
If you have a query,
concern, or complaint in relation to collection or usage of your personal data
under this Privacy Policy, please contact us at privacy.grievance@Hotelcart.in
You can reach our
customer support team to address any of your queries or complaints related to
product and services by clicking the link, selecting your order and choosing
'Need Help' option: https://www.Hotelcart.in/helpcentre